
BOOKING CONDITION AND RETURN POLICY
Last updated April 05, 2024
REFUNDS
All sales are final, and no refund will be issued. By Article 10 of the Consumer Protection Law (No. 41/14, 110/15) and Article 6 of the Law on Provision of Tourism Services (Art. No. 130/17), we inform our customers that any complaints regarding the quality of services provided can be submitted directly at the premises of Split Taxi Boat SHOTGUN d.o.o. at our email address:
Split Taxi Boat SHOTGUN d.o.o. commits to promptly acknowledging receipt of your complaint in writing, using the same method by which the complaint was received. A written response to your complaint will be provided within 15 days from the date of the complaint receipt.
Please include your name, surname, and address to ensure a prompt and accurate response. This enables us to deliver a written reply within the specified period, aiming to enhance the quality of our services and your satisfaction. Contact us via email at
Payment Information
Transactions are conducted in Euros. We accept payments via wire transfers and major credit and debit cards on our website or at our sales points, and cash transactions are also welcomed at our sales points.
Cancellation Policy
Full refunds will be granted for cancellations up to 30 days before the scheduled trip date. Cancellations made within 24 hours of departure will incur a charge equivalent to 100% of the amount paid.
Refunds and Complaints
In the event of our cancellation due to unforeseen circumstances, such as adverse weather conditions or technical difficulties, a full refund will be issued. If the service provided is substandard, customers are entitled to a full refund of any advance payments.
Insurance and Safety
ll travelling guests are comprehensively insured for the duration of their journey. What's Included in the Itinerary The details of what is included and excluded in the Itinerary and the pricing of the day boat tours are clearly specified on our website. Guests have the option to customise private day boat tours from Split to their preferences.
Service Delivery
Services booked and prepaid will be provided on the scheduled day, ensuring a seamless and enjoyable experience.
QUESTIONS
If you have any questions concerning our return policy, please get in touch with us at:
+385992344774